Company contact information
For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.
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Orders & retail CONTACT DESK
Mattel
Customer Service Number
Mattel product support — US and Canada
1-800-524-8697USMon–Fri 9am–6pm Eastern
For Mattel products including Barbie and Hot Wheels. Fisher-Price and other product families have separate lines.
Company sourceSource reviewed
Toll-free in the listed region. Mobile airtime, international charges or company service fees may apply.
Go Air Company Desk is an independent directory, not Mattel customer service. The company handles its own calls and requests. We do not connect or transfer calls.
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A LITTLE PREPARATION HELPS
Before you get in touch
Start with the contact options below when your question concerns Mattel and orders, products and store assistance. A purchase made through another retailer may need to be handled by that original seller. Before sharing private details, open the linked provider page and confirm the destination.
Suggest a contact correction- Keep the purchase confirmation nearby so the seller can identify the order.
- For an item problem, note the product name, size or model and when it arrived.
- Check the retailer’s return instructions before mailing anything back.
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